Privacy Policy

1. Introduction

8 Inch Nails Construction Inc. ("Company," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.eightinchnails.com or interact with us, including via SMS messaging.

If you have questions, contact us at [email protected].

2. Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly:

• Full name
• Email address
• Phone number (including mobile numbers for SMS)
• Mailing/project address
• Project details, estimates, and service requests
• Payment information (processed securely through third-party processors)
• Communications you send us

Information Collected Automatically:

• IP address and browser type
• Pages visited and time spent on our website
• Referring URLs
• Device identifiers
• Cookie and tracking data (see Section 6)

Information from Third Parties:

• Referral information from partners or review platforms
• Publicly available business information

3. How We Use Your Information

We use the information we collect to:

• Provide, schedule, and manage construction and contracting services
• Send appointment reminders, project updates, and job status notifications
• Process estimates, invoices, and payments
• Communicate with you via phone, email, or SMS
• Send marketing messages about promotions, seasonal offers, and new services (with your consent)
• Improve our website and customer experience
• Comply with legal obligations
• Respond to inquiries and customer support requests
• Prevent fraud and maintain the security of our systems

4. SMS / Text Messaging — Opt-In Details

By providing your mobile phone number and opting in, you consent to receive SMS text messages from 8 Inch Nails Construction Inc.

We send the following types of SMS messages:

Transactional:

Appointment confirmations and reminders, project updates, job scheduling notifications, and estimates or invoice alerts.

Marketing:

Promotional offers, seasonal discounts, referral programs, and company announcements.

Consent & Opt-In

You may opt in to SMS communications by:

• Submitting your phone number through our website contact or estimate forms
• Verbally providing consent when speaking with a team member
• Texting a designated keyword to our SMS number

Message frequency will vary depending on your project status and preferences.

Message and data rates may apply. Standard carrier rates for text messages and data usage may be charged by your mobile carrier.

Opt-Out

You may opt out of SMS messages at any time by:

• Replying STOP to any text message you receive from us
• Contacting us at [email protected]
• Calling us and requesting removal from our SMS list

After opting out, you will receive a single confirmation message and no further SMS messages will be sent, except as required by law.

Help

Reply HELP to any message for assistance, or contact us at [email protected].

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Sharing of information with subcontractors and service providers is permitted solely to support the delivery of our services. All other use-case categories exclude text messaging originator opt-in data and consent.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Vendors who assist with scheduling, CRM, payment processing, email/SMS delivery, and website hosting — bound by confidentiality agreements
• Subcontractors: Licensed trade partners involved in fulfilling your construction project, limited to what is necessary
• Legal Compliance: When required by law, subpoena, or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not share SMS opt-in data or mobile consent information with third parties for marketing purposes.

6. Cookies & Tracking Practices

Our website uses cookies and similar tracking technologies to enhance your experience.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Marketing/Advertising Cookies: Used to deliver relevant ads and track campaign performance

Your Choices:

• You can control cookies through your browser settings
• You may opt out of Google Analytics at tools.google.com/dlpage/gaoptout
• Disabling certain cookies may affect website functionality

By continuing to use our website, you consent to our use of cookies as described in this policy.

7. Data Security and Handling

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure (HTTPS) website transmission
• Access controls limiting data to authorized personnel
• Secure third-party payment processing (we do not store full payment card data)
• Regular review of data practices

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Your Rights

As a U.S.-based user, you have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-Out of Marketing: Unsubscribe from email or SMS marketing at any time
• Data Portability: Request your data in a portable format where applicable

To exercise any of these rights, contact us at [email protected]. We will respond to verified requests within 30 days.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes constitutes acceptance of the updated policy.

12. Contact Us

8 Inch Nails Construction Inc.
www.eightinchnails.com
[email protected]